Contact Us

General Inquiries

For questions related to accounts, billing, feature inquiries, partnerships, or other general topics, please contact our Support Team at [email protected].

To help us respond swiftly, please include the following in your message:

• Your organization name and primary contact
• A concise description of your question or request
• Preferred contact method and any relevant deadlines
• Any applicable product, feature, or module information

We will route your inquiry to the appropriate stakeholder and acknowledge receipt promptly.

Developer Submissions

Developers seeking to publish apps or integrations on Ujemo should submit comprehensive materials to [email protected] with the subject “Developer Submission: [App Name].” Required information includes:

• Developer or company name and primary contact
• App name, description, and core use case
• Platform compatibility, technical requirements, and integration points
• URLs for app listing, demo access, and privacy policy
• Marketing assets, terms of use, and any applicable distribution terms
• Test credentials or sandbox access (if necessary for evaluation)

Submissions undergo a standardized review by our Partnerships and Platform Operations teams. An acknowledgment is typically issued within two business days, followed by a thorough assessment and a formal decision timeline depending on submission scope.

Response Times

We publish reliable expectations for each contact path so you can plan accordingly.

• General inquiries: Acknowledgment within 1 business day; substantive reply within 2–3 business days, depending on complexity.
• Developer submissions: Acknowledgment within 1–2 business days; initial review within 3–5 business days; final decision timelines vary by scope.
• Urgent issues: If you are facing a critical outage or security concern, mark the subject line with URGENT and we will prioritize escalation.

Support hours are Monday–Friday, 9:00–17:00 UTC, excluding holidays. Messages received outside these hours are reviewed on the next business day.